Return Policy
Reasons for returns:
Wrong Size
Wrong Item Shipped
Defective Item
Item doesn’t fit
All returns must be authorized. To receive an authorization for a return, please contact us at unbrokenwear@gmail.com. All items must be returned in a new, unworn, and unwashed condition. Also include the original invoice with the returned item. Please specify the reason for the return on the original invoice.
If you receive a defective item, you must notify us within 7 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping. Return authorizations must be requested within 14 days of the original ship date for all domestic orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages.
We will notify you via e-mail once your return has been processed.
Send all returns to:
Unbroken, LLC
Returns
6 Emmalon Ave.
White Plains, NY 10603
Wrong Size
Wrong Item Shipped
Defective Item
Item doesn’t fit
All returns must be authorized. To receive an authorization for a return, please contact us at unbrokenwear@gmail.com. All items must be returned in a new, unworn, and unwashed condition. Also include the original invoice with the returned item. Please specify the reason for the return on the original invoice.
If you receive a defective item, you must notify us within 7 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping. Return authorizations must be requested within 14 days of the original ship date for all domestic orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages.
We will notify you via e-mail once your return has been processed.
Send all returns to:
Unbroken, LLC
Returns
6 Emmalon Ave.
White Plains, NY 10603